WAN (Internet) Access Configuration Guide

1. Overview of Remote Access Methods

There are two common methods to access Hikvision devices over the Internet (WAN):

1. Router Port Forwarding (Recommended)
2. IP Server (Private Domain Resolution)

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2. Method 1: Router Port Forwarding (Recommended)

2.1 Device Network Configuration

Configure the network settings on the DVR/NVR:

• IP Address (e.g., 192.168.1.100)
• Subnet Mask (e.g., 255.255.255.0)
• Gateway (e.g., 192.168.1.1)

👉 This should match the local network configuration of your router.

2.2 Router Port Forwarding Setup

Log in to your router and go to:

Forwarding Rules → Virtual Server

Configure port mapping as follows:

Port Type	Default Port	Description
Service Port	8000	Client access (iVMS software)
HTTP Port	80	Web browser access
RTSP Port	554	Video streaming (optional)

Example configuration:

• Internal IP: 192.168.1.100
• External Port: 8000
• Protocol: TCP or ALL
• Status: Enabled

2.3 DDNS (Dynamic Domain Name) Setup

Since public IP addresses may change, it is recommended to configure DDNS.

Common DDNS providers:

• NO-IP
• DynDNS
• PeanutShell (Oray)

Configure DDNS in your router:

DDNS → Enter domain account information

2.4 Add Device in Client Software

In iVMS-4200 or similar software:

• Registration Mode: Domain Mode
• Address: Your DDNS domain (e.g., xxx.ddns.net)
• Port: 8000
• Username/Password: Device login credentials

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3. Method 2: IP Server (Private Domain Resolution)

👉 Suitable for projects with a public server

3.1 Deploy IP Server

Run the IP Server software on a server with a public IP address.

3.2 Device Configuration

On the DVR/NVR:

• Set the DNS server address to the IP Server’s IP

3.3 Add Device in Client

• Registration Mode: Private Domain Mode
• Enter:
  • Server address
  • Device serial number
  • Username and password

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4. Client Configuration (iVMS-4200)

Before preview or configuration, devices must be added.

Steps:

1. Open client software
2. Go to Device Management
3. Right-click and add a root node
4. Add device under the node

Choose registration mode based on scenario:

Scenario	Mode
Local network access	IP Mode
Port forwarding / DDNS	Domain Mode
IP Server	Private Domain Mode

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5. Web Browser Access (IE Only – Legacy)

To access via browser:

http://Public_IP:Port
or
http://Domain:Port

Example:

http://123.123.123.123:80

5.1 Common Issues & Solutions

Issue 1: No response after login

Cause: ActiveX plugin not installed

Solution:

• Go to Internet Options → Security → Custom Level
• Enable all ActiveX-related options

Issue 2: Page error / plugin corrupted

Delete the following files:

Path:

C:\Windows\Downloaded Program Files
Delete: HCNETActive Control

C:\Windows\System32
Delete:
– HCNETVideoActiveX.ocx
– HCNETSDK.dll
– playm4.dll

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6. Media Server (Advanced Usage)

Used for:

• Multiple users
• Reducing bandwidth load

Setup Steps:

1. Run media server software on a PC
2. Configure port and connection parameters
3. Add media server in client software
4. Start live view

👉 If forwarding data appears on the server, setup is successful.

⚠️ Note: Media server works only with client software, not with browser access.

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7. Important Notes

7.1 ISP Restrictions

Many ISPs (especially residential networks):

• Do NOT provide public IP addresses
• Block ports such as 80 / 8000

Solutions:

• Use a 4G/5G router
• Request a public IP from ISP
• Use Hik-Connect (recommended)

7.2 Recommended Modern Solution

👉 Use Hik-Connect (P2P)

Advantages:

• No port forwarding required
• No public IP needed
• Easy setup
• Supports mobile and PC

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8. Practical Recommendations

For real-world projects:

• Small projects → Use Hik-Connect
• Medium projects → Port forwarding + DDNS
• Large projects → Media server solution