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All our surveillance cameras come with a 1 year warranty, starting from the date of purchase. This includes coverage for manufacturing defects and hardware issues that arise during normal use. Please note that the warranty does not apply to damage caused by improper installation, physical accidents, or unauthorized modifications to the device.
Yes, we ship to most countries worldwide. Shipping costs and delivery times depend on your destination, you can view specific estimates by entering your location during checkout. Keep in mind that international customers are responsible for any import duties, taxes, or customs fees charged by their local authorities.
Our cameras are designed to be compatible with most standard NVRs and security setups that support ONVIF protocols. For exact compatibility with your specific system, check the “Technical Specs” section on each product page, or reach out to our support team with details of your current setup for tailored advice.
We accept major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, and direct bank transfers. For bulk or large-quantity orders, wire transfer options are available, simply contact our sales team to arrange this.
Absolutely. We use advanced SSL encryption to secure all payment transactions, ensuring your personal and financial details are transmitted safely. We do not store full credit card information on our servers, adding an extra layer of protection.
Yes, select payment methods (such as PayPal Credit or eligible credit cards) offer installment plans. Availability depends on your location and the provider’s terms, you’ll see these options clearly during the checkout process.
Once your order ships, we’ll send a confirmation email with a tracking number. You can use this number on our website’s “Track Order” page or the courier’s official site to check real-time delivery status.
Orders can be canceled or modified free of charge if done before they’re shipped. If your order has already been dispatched, contact our support team, cancellations may incur a small restocking fee.
You can return unused, undamaged cameras within 30 days of delivery for a full refund or exchange. Please contact us to request a return authorization; you’ll be responsible for return shipping costs unless the item is defective.
For Hikvision cameras, use the “Password Reset Tool” (downloadable from Hikvision’s support site) by connecting the camera to a computer via Ethernet—follow the tool’s prompts to generate a security code, then enter it in the camera’s web interface to set a new password. For Dahua cameras, use the “ConfigTool” to find the camera’s serial number, then contact Dahua technical support with the serial number to receive a temporary reset code. Alternatively, some models have a physical reset button (usually under the camera’s cover)—press and hold it for 10-15 seconds while the camera is powered on to restore factory settings (note: this will erase all custom configurations).
Blurry footage is commonly due to a dirty lens—gently clean it with a microfiber cloth. For autofocus cameras, check if the “Auto-Focus” function is enabled in the settings; if not, manually adjust the focus via the camera’s web interface or mobile app. Lighting conditions also play a role: enable features like “WDR (Wide Dynamic Range)” or “3D DNR (Digital Noise Reduction)” to improve clarity in high-contrast or low-light environments. Ensure the camera’s resolution is set correctly (e.g., 4K, 2K) in the configuration menu, as lower resolutions may appear pixelated on large screens.
For SD cards: Ensure it’s compatible (check the manual) and properly inserted—format it via the camera settings if corrupted. For NVRs: Verify the camera is on the correct channel, the NVR hard drive has free space, and recording modes (continuous/motion) are enabled in settings (often off by default).
Common causes include loose or faulty Ethernet cables—try a new Cat5e/Cat6 cable. Check for IP address conflicts with other devices on your network. Update the camera’s firmware to the latest version (from the manufacturer’s website) to fix software bugs. For Wi-Fi models, reduce interference from other electronics and ensure a strong router signal by minimizing distance.
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